FCO provides outstanding customer service and excellent collection results. We believe their utilization of technology gives them a competitive advantage and makes them an ideal partner for AMLI.
Ken Veltri
Vice President of Financial Management
AMLI Residential
In this challenging environment it is reassuring to know that our collection partner is actively working our past due accounts. FCO brings to the table a professional collection team focused on improving our collections through innovative strategies and top of the line reporting tools.
Barney Pullam
Ancillary Business Services Manager
Waterton Residential
FCO has provided exceptional results for our company and their level of customer service has far exceeded our expectations.
Tim Florczak
Vice President
Morgan Management
The FCO collection rate for Bozzuto Management Company has been fantastic. I truly appreciate the level of customer service and interaction that exists between our two companies. We have a true partnership!
Doris Topel
Senior Vice President
Bozzuto Management Company
Not only are the results achieved by FCO outstanding, but so is the level of service provided to their clients. Carol and her group are always there when we need them!
Dave Brackett
Executive Vice President
Archstone
If it has not been for FCO, the properties I have worked with would not have had the success they did. It is always a challenge to collect on old accounts! FCO provides a high level service and allows you to account for each former resident, while they do all the work. You always know where an account stands and can expect a follow up call each month from FCO to just see how things are going. They have proven that communication is the key in any quality relationship.
PJ Lefort
Director of Operations
Roseland Property Company
The Applied Companies have had great success in the difficult process of collections ever since we moved our accounts to FCO. The collection rate is three times better than the previous vendor. The process is easy, effective and the staff has been nothing but professional in all aspects of the collection process. With previous collection agencies, I would get calls from our former residents telling me how unprofessional the collection agency was and that they used scare tactics. Not the case with FCO. I would highly recommend them to any other management company.
Joe Auriemma
Senior Vice President, Property Management
The Applied Companies
Liss Property Group, LLC continues to have success with FCO. The process of submitting new accounts is made very simple, and the online account access keeps our company up to date on our collections in Real Time, not to mention the reporting is terrific. In the demanding multi family business, we do not take for granted the fact we have a company like FCO we can rely on, so that we can concentrate on managing and growing the other areas of our company and our bottom line.
Jason B. Liss
Principal
Liss Property Group, LLC
FCO collects many accounts we thought were uncollectible. Their return rate is constantly better than anticipated. I know there are lots of companies that say they can collect, but we don't even consider changing when solicited by their competitors.
Steve Coy
Controller, Vice President
Malkin Properties
Princeton Properties is thrilled with FCO's results. FCO is a wonderful resource for collections and has continued to work with us in a partnership to increase our bottom line.
Terry Flahive
President
Princeton Properties
I have had the privilege of working with the staff now at FCO for over five years. Our collection rate has doubled and we are very pleased with the manner in which our accounts are professionally managed.
Rene Susim
Director of Operations
Oakwood Apartment Management
A division of Oakwood Worldwide
There are three things that set FCO apart from other collection agencies:
- Service: The FCO representatives that are assigned to us are friendly, responsive and professional. On many occasions I have needed numbers mid-month and they responded immediately
- Reports: They have an extensive menu of reports that answer any question one might have. I also appreciate that we can select what we want to see on a monthly basis.
- Results:We are pleased with the posted results within our portfolio. I do not believe this would be possible without having partnered with FCO.
Bobbie Brunk
Group Vice President
Archstone
Berkshire Property Advisors, LLC values our relationship with FCO, who are not just another vendor but a true business partner with our community teams. We value FCO as a professional company who are the experts in our Residential Apartment Industry. Who we can trust and who shows us results that not only meet our expectations but exceeds them... month over month. FCO provides us with a quality of customer service that is outstanding. Carol Boom and her team are exceptional and absolutely fantastic with how quickly they respond to our needs!
FCO is one of the key components to our Berkshire Success!
Janet E. Dickey
Senior Training Director
Berkshire Property Advisors, LLC
Fair Collections and Outsourcing is by far the top residential collections partner. Combined with better than expected returns it is one of the easiest systems for our team members to submit accounts through. I highly recommend FCO to any multi-family professional who is seeking bottom line results.
Jeff Lawson
Director of Residential Management
Washington Real Estate Investment Trust
We are very pleased with the collection results we see with FCO. We look at this as 'found money' and they keep finding more. Also, their reports and customer service have been excellent. Their organization is first class.
Diane Hunt
Executive Supervisor
DMC and SUH Management
FCO is by far, the best professional collection agency that our company has ever used. We are fortunate to have found them and are so pleased with the results that they have given us. Their proven HIGH collection rate and return, proves that they are a top class A company. They are a pleasure to work with and you will see collections immediately !
Celeste Zervas
ELK Investors
Fifth Avenue, New York, NY
Dominion Group has used FCO to collect bad debt for many years. We are very pleased with their results. They are always looking at better ways to collect more money for us. Their people are great to work with. They are very professional and very efficient. FCO's online services of reports and account status are excellent. We have tried other collection companies in the past, but none as good as FCO.
Donna Wheeler CPS
Executive Administrative Assistant
Dominion Realty, Inc
We value our relationship with FCO and the revenue they generate on our bad debt accounts. They respond to our requests promptly and provide solutions to our specific needs. FCO staff is always client service oriented and a pleasure to work with.
Scott Youngman
Director of Energy Management and Revenue Support
Home Properties
FCO has been doing a fantastic job of collecting on bad accounts for our firm. The ease of placing the accounts online and checking the status of each account has been great.
Lawrence T. Schildmeyer
Tufts Schildmeyer Funeral Homes
Loveland, Ohio
When you guys get a placement of accounts, a huge amount of money is collected in the first three months - much more than our other agencies.
Joe Jones
Director of Accounting Operations
Penn State University
The Dolben Company is continually impressed with the results and level of service provided by Fair Collections & Outsourcing. Their results continually increase and their reports give us just what we need. Hats off to FCO for a job well done.
Tom Beaton
Vice President of Property Management
The Dolben Company
I really love working with FCO. I have very limited time in which to send somebody over for collections and it is extremely easy to do with FCO. There are no hassles when I have to make a change in a filing. Neel Gupta and the various Client Service Reps that I deal with are always outgoing and friendly. You can tell that Customer Service is first on their list.
Cathy Avants
AR Coordinator
TLC management
I have found Neel Gupta and Fair Collections & Outsourcing to be great to work with. Neel responds quickly to any question asked and since moving to FCO, our collection percentage has tripled.
Bart Coker
Regional Manager
B H Management Services
I couldn't be more pleased with the service and results from FCO. Many organizations view their bad debt as a write off never to be collected. With FCO, bad debt is viable revenue and money in the bank.
Carmella Emory
Chief Operating Officer
TriStar Management
FCO reports are very clean, easy to read, and self explanatory. In addition, FCO always adds personal comments as an overall recap which I really enjoy reading prior to opening the report itself; it gives me a description of my portfolio performance. With being a new Regional Manager this year, you have greatly assisted me with any questions I had and in a prompt manner. All your assistance has been greatly appreciated and I look forward to working with FCO in 2008.
Sharon Tenaro
Regional Manager
Tristar Management
To say FCO is a great collections agency is an understatement! It is, in fact, the best collections agency I have ever worked with. In addition to FCO's well-designed web site that gives up-to-date information on each case filed, the company's customer service representatives are the best to work with in the industry. From phone calls to e-mail requests, I am always assured of a quick, accurate and pleasant response to all of my questions. I will recommend FCO to any organization looking for a collections agency that espouses excellence.
Daniel K. Pryce
Collections Manager
A.J. Dwoskin & Associates, Inc.
As always, I appreciate all the efforts of you and all your data entry persons. I always feel awful when I send over a big "chunk" of work for your ladies, but the few times I have interacted with your client services department, they have always been sweet and didn't seem to mind that I was probably overwhelming them with work!
You guys are the best.
Mary Black
Corporate Accounts Analyst
William C Smith
Fair Collections & Outsourcing does a super job and it shows! Because of FCO's efforts in coordinating our additional collection efforts, our overall collection dollars are up. Their efforts have been noticed and the time they spend on all of our accounts is greatly appreciated. FCO not only gives us great results, but excellent client service. Thanks to them for a job well done.
Christine A. Gannon
Director of In House Collections
BRE Properties, Inc.
We would like to let you know that we have been truly impressed with your level of service to help us collect our past due accounts. Our Account Representative has been extremely helpful and has explained things so well for me. I am so happy that we chose FCO to assist us.
Lois Nicholson
Bookkeeper
Vennard College