Inbound & Outbound Call Recording

FCO embraces technology to improve everything we do. We tape record and monitor calls to maintain performance excellence and adherence to all applicable federal and state laws

When it comes to training and monitoring collectors and client service representatives at work, no one takes quality assurance more seriously than we do. There are no ‘he said-she said’ scenarios at FCO. We retain the truth on tape.

Does your agency do that?



FCO are proud and contributing members of the following associations:









FCO are proud and contributing members of the following educational associations: