Three Major Call Centers
We dig deeper because we can.
FCO collectors generate activity and results from 3 locations.
That means more highly trained professionals working and re-working your accounts.
Our sophisticated workflow strategies are monitored daily by experienced collection managers to generate higher liquidations. We have the flexibility to change strategies quickly for optimal results.
All FCO offices communicate through state-of-the-art video conferencing and 4 digit dialing IP Phone System with Inbound and Outbound Call Recording. Security at each location includes Video Surveillance and Key Card Access.
FCO - Beltsville, MD
FCO Corporate Headquarters and Eastern Call Center
12304 Baltimore Avenue, Suite E
Beltsville, MD 20705
FCO Executive Team * Office of the Controller * Compliance Office * Sales / Account Management * Client Services * Data Entry / New Accounts Management * Human Resources * MIS Team * Television Production Studio / Training Center
FCO - Denver, CO
Western Call Center
8310 South Valley Hwy, Suite 450
Englewood, CO 80112
Call Center * Legal Accounts Department
FCO Worldwide, Inc. - Philippines Call Center
RCBC Yuchengco Tower
6819 Ayala Avenue, 27th Floor
Makati City, 1200 Philippines
Call Center
FCO is a proud and actively contributing member of the NMHC - Multifamily Information and Transactions Standard (MITS) initiative.
"The MITS initiative is an industry-wide effort by the apartment sector to develop common data standards and extensible mark-up language (XML) protocol to facilitate data and systems integration". - www.mitsproject.org
What Clients Say
The FCO collection rate for Bozzuto Management Company has been fantastic. I truly appreciate the level of customer service and interaction that exists between our two companies. We have a true partnership!
Doris Topel
Senior Vice President
Bozzuto Management Company
Not only are the results achieved by FCO outstanding, but so is the level of service provided to their clients. Carol and her group are always there when we need them!
Dave Brackett
Archstone
